Updated: 27th February 2024.

Who we are and how to contact us:
Nest in Essex Estate Agents, operating as the trading name of Nicholas Cheshire Limited, our office is located at Unit 17 Lubards Farm, Hullbridge Road, Rayleigh, Essex, SS69QG.

Our Contact details are as follows:

• Phone: 01268 500988
• Email: hello@nestinessex.co.uk
• Website: www.nestinessex.co.uk

About this Privacy Notice:
This Privacy Notice outlines our procedures for handling the information you provide to us. It encompasses personal data collected through various means, including:

• Our website
• Email correspondence
• Telephone communications
• Written messages
• Interactions on social media platforms
• Inquiries about our services
• Transactions with us
• Participation in events or exhibitions, and competitions.

If you navigate to third-party websites via links on our site, please note that these sites operate independently, and their management of personal data is subject to their respective privacy policies.

What data do we collect:
We may collect the following details about you:

• Name
• Job title or position
• Contact information (including email address, address, landline, work or mobile number)
• Demographic data such as postcode, personal preferences, and interests
• Information generated from our relationship with you
• Data generated from your visits to our website or engagement with our social media profiles
• I dentification for reasons such as anti-money laundering regulations.
• Additional details obtained through surveys or promotional activities.

How do we collect information:
We may collect and process information provided during your interactions with us. This includes, but is not limited to:

• Providing information directly through filling in forms or other sections on our website.
• Requesting information on our services or downloads.
• Communicating with us via email, telephone, or written correspondence.

We will only utilize your data when permitted by law. Our legal basis for processing your personal data includes:

• Consent given by you for processing your data for the purposes outlined below.
• Collecting information to enter a contract with Nest in Essex Estate Agents or to fulfil a contract.
• Compliance with legal obligations.
• Legitimate interest (or those of a third party) where your interests or fundamental rights do not override those interests.

The purposes for which we collect and process your data are as follows:

• Managing our relationship and administering our business, either as part of a contract or where we believe there is a legitimate interest to do so.
• Executing a contract or request.
• Keeping you informed of our products or services by appropriate communication methods, where we have a legitimate interest, unless you’ve objected.
• Sending marketing and business information via email if you have provided consent.
• Contacting you for market research purposes.
• Customizing our website based on your interests.

   

Data sharing:
We will not share your data with third parties unless necessary. Instances may include, but are not limited to:

• Suppliers providing services to help us operate our business or fulfil a contract.
• Printers and email service providers or other suppliers assisting in sending our newsletters and communications.
• Cases where we are legally obligated to share the data.

Anti Money Laundering (AML) Checks

To comply with legal obligations, we may pass your personal data to Lifetime Legal Ltd. for the purpose of conducting Anti Money Laundering (AML) checks. This ensures that we adhere to the necessary regulations and safeguard your transaction. Lifetime Legal Ltd. will process your data following their own privacy policy.

Controlling your personal information:
You have the power to manage the collection and use of your personal information in several ways:

• When prompted to fill out a form on our website, keep an eye out for the option that allows you to indicate your preference not to have your information used by anyone for direct marketing purposes.
• If you previously agreed to us using your personal information for direct marketing and wish to change your preference, you can do so at any time by contacting us at hello@nestinessex.co.uk Additionally, you can unsubscribe from email communications by clicking the ‘Unsubscribe’ link provided in the email footer.

You have the right to request details of the personal information held about you under the Data Protection Act 1998, free of charge. If you wish to obtain a copy of the information held about you, please send a written request to Nest in Essex, Unit 17 Lubards Farm, Hullbridge Road, Rayleigh, Essex, SS69QG along with your return address and contact email.

We will take reasonable steps to ensure the accuracy of the information we hold about you. If you believe any information held is inaccurate or incomplete, please notify me promptly at the above address, and I will promptly correct any inaccuracies.

You may also request the deletion of your information from my system at any time, free of charge, by writing to Nest in Essex, Unit 17 Lubards Farm, Hullbridge Road, Rayleigh, Essex, SS69QG, or emailing hello@nestinessex.co.uk

We will retain your personal information only for as long as necessary to fulfil the purposes we have collected it for, including legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider various factors such as the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and legal requirements.

In certain circumstances, I may anonymise your personal information so it can no longer be associated with you, and I may use such anonymised data without further notice.

Once the purposes for which I collected the data have concluded, We will securely destroy your personal information in accordance with applicable laws and regulations.

Complaints:
If you are dissatisfied with how I process your personal information, please contact us initially to address the issue. You can use any of the contact methods provided on this page. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. For more information on making a complaint, visit the Information Commissioner’s website: https://ico.org.uk/concerns

Security
We are committed to ensuring the security of your information to the extent reasonably possible. While we strive to protect your personal information during transmission over the Internet, please note that no method of transmission is entirely secure. Once I receive your data, I have implemented suitable physical, electronic, and managerial measures to safeguard and secure your information.

Data Breach Reporting

In the event of a data breach that poses a risk to the rights and freedoms of individuals, Nest in Essex Estate Agents is committed to promptly reporting such incidents to the appropriate regulatory authorities and affected individuals, in accordance with applicable data protection laws.

If you suspect or become aware of a potential data breach involving your personal information, please notify us immediately by contacting our Data Protection Officer (DPO) or the designated person responsible for data protection at 01268 500988 or hello@nestinessex.co.uk. Upon receiving a report of a data breach, we will initiate an investigation to assess the severity and scope of the breach and take appropriate measures to mitigate its impact.

We will also notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, as required by law. Additionally, if the breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, providing relevant details about the breach and recommended steps to mitigate any potential risks.

Your privacy and the security of your personal information are of utmost importance to us. We are committed to transparency and accountability in our handling of data breaches and will take all necessary steps to address and remedy any breaches in a timely and effective manner.

Changes:
I reserve the right to modify the terms of this privacy policy periodically. Any revisions will be posted on this page.